Ragic does not recognize my email address to reset my password

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Ragic does not recognize my email address or password when I log into our Ragic site. I can log into Ragic itself, but not our own Ragic site. I am the admin for our site. When I try to reset the password, it does not even recognize my email address. How do I get this fixed?

1 Like
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Hi @daric.bossman
Welcome to the Community my name is Elijah.
When you say “I can log into Ragic itself, but not our own Ragic site…” what do you mean by the distinction between Ragic itself Vs our won Ragic Site ?
I am just trying to understand the case. Thanks in advance.

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Hi @daric.bossman,

Thank you for bringing this to our attention. I agree with @IliasVlachosT’s suggestion regarding the importance of clarifying the difference between the two Ragic locations you accessed.

If the login issue still persists, the quickest way for us to investigate this thoroughly is by contacting our dedicated support team.

Please email us at support@ragic.com with the following details, and we will look into it immediately:

  1. The URL of your specific Ragic site (e.g., [your-subdomain].ragic.com).
  2. Screenshots or a screen recording that clearly demonstrates the login or password reset error.
  3. A step-by-step description of the process you are following that leads to the issue.

We are happy to assist you in getting this resolved.