problem with downloading files

Support
1

Hello,
Is there an outage with downloading files? I am attempting to download files per the instructions at Ragic API developer guide.

When I attempt to download a file, I get a 200 response, which is good, but the content portion of the response is 3 characters: b’'. I’m expecting to get a PDF file.

If I paste the retrieval URL directly in a browser, I get a blank white screen.

My database is on server https://na4.ragic.com/.

Please advise.

2

Hi,

When file download with user authentication is turned on. It is required to first query against the data entry that contains the file before being able to download it.

Here are the steps to download files with authentication:
(1) send a GET request to read the entry where the file is stored
(2) download the file through the file download API (https:///sims/file.jsp?a=&f=)