None of my accounts are loading. I just get a blank page, and the browser icon spinning. It’s going on 5 hours now.
Hi there - sorry to hear that you ran into connection issues. About the connection status of NA4 on Aug 31, everything seems pretty normal according to our connection log. No other clients have reported hour-long disruption yesterday as well. If the issue persists, please write to us at support@ragic.com so we can work with you on your accounts specifically.
Additionally, if you’d like to check out the server status next time, refer to this guide here. Thank you.
Thanks, yes i had the server status up, and saw no issues there, however i have multiple sites on na4, na3 and na5. all sites on na4 were affected for several hours until the server was re-booted. Thanks for your response though.
Got it. If you’d like us to take a closer look at the incident, please send us an email at support@ragic.com with the following details:
- the account name of each database affected
- the approximate time frame of the disconnection
Thank you.