The files downloaded using the Mail Merge feature all display the error message “The file format or file extension is not valid,” and I cannot access them. Additionally, the file sizes are all 0B, suggesting that no data has been output. What measures can I take in this situation?
Hi,
Could you please submit a support ticket using the “Need Help” button at the top right corner of your database? This would allow Ragic Support to access your database to check this problem.