Do they normally respond?
They “read” the messages a couple of hours after I send each message.
Hi,
Yes, we reply to chat. However, messages sent after hours will be replied to until working hours, 9:30-12:00, 13:00-18:30 TPE (GMT+8) and PDT (GMT-7) time.
Besides, for scripting inquiries, please contact us at support@ragic.com directly.
Fair, but support hours aren’t written anywhere.
Secondly, I assumed the Developers Forum was for scripting or dev questions; especially since there are limited chat hours.
Hi,
If you have scripting questions, submitting a support ticket would be the best approach.