Full Text Search - HELP

When using a full text search (top search bar), we have some pdf attachments that aren’t coming up in the search results, even though the key word is present in the pdf. I understand we wouldn’t get results if the pdf doesn’t contain the key word or if it is an image (not OCR). Can certain pdf permission settings interfere with the searchability? Can you think of any other reasons why the pdf isn’t getting searched? Thanks in advance!


Would you mind sending a support ticket via “Need Help" on the top right corner of your database and share the searching issue sheet URL and your search keyword with us so that we could take a closer look into this problem?

we are not in the cloud, so i’m unable to send you a link. i was wondering if anyone else in the community has experienced this.