Error message "user not active in this account"

I’m wondering if my account locked up? Suddenly I don’t seem to have admin rights. Even when I click “Personal settings” I get the message “user not active in this account”.

Hi,

Could you please send an email to support@ragic.com and tell us your user email address, the database account you are logging in to, and related screenshots or the error for us to take a further look?