Email notofication when creating new record not sent?

Support
1

Hello,

i have one thing i don´t get. No matter if i use Ragic on my NAS or if i use Ragic in web - i set all needed things to receive email notification when i add a new record - but i never receive any email.

On my QNAP i did the following settings:
SMTP_SERVER=securesmtp.t-online.de
SMTP_SENDER_EMAIL=(sender)@t-online.de
SMTP_SENDER_PERSONAL=Ragic On-premise
SMTP_SENDER_AUTH_USER=(user)@t-online.de
SMTP_SENDER_AUTH_PWD=Password for my email account
SMTP_PORT=
SMTP_SSL_ENABLE=true
SMTP_SSL_PORT=465

No matter if i use Port 465 or 587 or if i fill out SMTP_PORT or not - no changes.
Is there any way to proofe if settings are wrong or if emails can be sent by Ragic?

And even in “Ragic Web” i add a new entry - but won´t receive any notification.

2

Hi,

For the web version, you won’t receive the notification of creating new entries if the entries are created by yourself. If this is not the case, please send a support ticket via “Need Help?” at the upper right corner of the database so that we could check further.

3

Ah i see. Is it the same behaviour when i use the on-premise version on my QNAP? If i create a new entry there i don´t receive any notification either.
Thanks for your fast reply :slight_smile:

4

Hi,

Yes, it’s the behavior in the on-premise version.