Download As Excel - Saving Custom Fields Setting

Hello,

My users are complaining that they can’t save custom fields settings when exporting (downloading) data to Excel. What I am told is that they can save a custom field to use for future use to keep consistency, but when they go to pull the data on the following day from the same location using their saved fields settings it is not there to use and they have to do it all over again. I have seen another post about this but it is not the same exact issue that I am having. There are no special characters used in the naming conventions, it just doesn’t stay available on their pop up window when attempting to export to Excel.

Thanks in advance for the help!

Hi,

Did the custom field settings stay for a while after saving it and then disappear a few hours or days later, or did the custom field settings fail to save every time?