In several occasions, when changing the design of a form, Ragic changes the Descriptions to be shown or hidden in the conditional formatting without even having opened the conditional formatting tool. I don’t know what triggers the change and could not detect if there is a logic to determine the changed description. Just now I changed the design of a sheet to include two new fields (not related with any conditional formatting) and 4 rules of that sheet where changed by the system. All unwanted changes in the conditional formatting rules are related with Descriptions appearance.
Hi,
Sorry for the delayed response — we had a long weekend and it took us a bit longer to get back to everyone.
Thanks for the detailed description. What you’re observing — conditional formatting rules being modified after adding unrelated fields to the sheet design — is not expected behavior, and we’d like to look into this more closely.
To help us investigate, could you send an email to support@ragic.com with the following:
- The URL of the affected sheet
- A brief description of the design change you made (e.g., which fields were added)
- When the unexpected changes occurred
- Steps to reproduce the issue consistently, along with a screen recording if available
That’ll give our team the context needed to reproduce the issue and follow up with you directly.