AI Agent

Support
1

Really excited about the new AI as I use it with another application for our small office. I made an agent that should send an email when our desk manager enters a record. AI is :Upon creation or update of any record in the sheet located at ‘/**********/**’, an email must be sent to the designated agent. The email should include all relevant details of the newly created or updated record from the sheet."

No email is being sent, any suggestions?

2

Hi there!

Glad to hear you’re testing out the AI Agent. It’s a powerful tool, and we want to make sure it’s working perfectly for your office.

Since this involves specific sheet settings, please email support@ragic.com so our team can take a closer look. Please include:

  • A URL to a sample record where the agent should have triggered.
  • A screenshot of your AI Agent settings (especially the prompt and trigger conditions).

We’ll jump in and help you troubleshoot the logic. Happy automating!