I primarily would like to pull an attachment from an email and save it to a field. So if this is already possible I would love to know how.
But I would also like to get access to all emails in the js workflow. This would create the possibility of updating fields based on the newest email for easy access in the list view instead of having to see a ticket needs action, then drill down to see what the action is.
I could also make a robot operator that would ask a question via email, get a response, then forward the ticket to the correct group.