Setting up our first User

I am trying to set up our first user. I can put in their name and their email address but it just does not save it. Is it because our paid acount is still in the early trial phase or is there some other reason? And how can I resolve it please?


Would you like to allow Ragic support to access your account to test and have a better understanding of your database and your issue? You can do this by clicking on the “Need Help” button located on the top right of your screen, and submit a support ticket and enter your question with the complete details such as the link of the sheet, description of your process, screenshots or video recording (please upload your video to this link, etc.

Thanks for sorting that out