# Mail Merge to Excel file

**URL:** <https://community.ragic.com/t/mail-merge-to-excel-file/16354>\
**Category:** Support\
**Created:** [October 1, 2024, 8:00am UTC](https://community.ragic.com/t/mail-merge-to-excel-file/16354 "2024-10-01T08:00:41Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![user825](https://community.ragic.com/letter_avatar_proxy/v4/letter/u/a3d4f5/32.png) [@user825](https://community.ragic.com/u/user825)\
**Post date:** [October 1, 2024, 8:00am UTC](https://community.ragic.com/t/mail-merge-to-excel-file/16354/1 "2024-10-01T08:00:41Z")

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The files downloaded using the Mail Merge feature all display the error message “The file format or file extension is not valid,” and I cannot access them. Additionally, the file sizes are all 0B, suggesting that no data has been output. What measures can I take in this situation?

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**Author:** ![fabio](https://community.ragic.com/user_avatar/community.ragic.com/fabio/32/2909_2.png) [@fabio](https://community.ragic.com/u/fabio)\
**Post date:** [October 2, 2024, 6:52am UTC](https://community.ragic.com/t/mail-merge-to-excel-file/16354/2 "2024-10-02T06:52:49Z")

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Hi,

Could you please submit a support ticket using the “Need Help” button at the top right corner of your database? This would allow Ragic Support to access your database to check this problem.