List View Drop Down - Shows all users instead of specified user group


I’m not sure if this is the right category, so let me know if I need to move it.

I have set up the Agent field to only have the “Sales” user group to select from. In the form view, you can see we only have 7 agents. In the list view, when trying to use the Agent field filter, many users are on this list. I would say maybe 50 or so.

Is there a way to fix this so that only the users in the appropriate group will come up?

I would also like the same for resorts. It’s a different set up, and not done with the cascaded feature. Should I start a new topic for that, or add it here?



As I was unable to reproduce the issue here, would you mind to send us a ticket via the “Need Help?” so that I could check for you?

Thank you. :slight_smile:


Yes, I’ll do it now!



I’m not sure if this new occurrence is due to this request being worked on, but when my associate tries to filter the Agent in the list view, all the users’ email addresses appear instead of their name. It sounds like this is making things difficult for her on top of having to look through this very long list (longer than shown in screen shot) when we only have 5 agents



Hi Alaina,

I’ve reported this issue to our developers and will keep you posted once it fixed.
We’re sorry for the inconvenience that occur to you and your team. :frowning:


Hi @alaina,

We have applied a fix on this issue today. Please let us know if you encounter this issue again.



Thank you @Angie !

@amy thank you! it’s back to normal

Do you know if they will be taking my original request into consideration?


Hi @alaina,

We have received your ticket on July 27th regarding this request, and have forwarded it to our developer. We will let you know once it’s online.



Thank you! Any update on ETA?


Hi @alaina,

We are still working on this issue, once applying any update we will let you know immediately.
Sorry for any inconvenience caused.


Is this something that was figured out? We are still seeing all users, instead of just the sales group in the list view.