# Support **URL:** https://community.ragic.com/c/support/5.md [Latest](https://community.ragic.com/latest.md) · [Categories](https://community.ragic.com/categories.md) · [Tags](https://community.ragic.com/tags.md) --- ## [About the Support category](https://community.ragic.com/t/about-the-support-category/13)
**Author:** [@jeff\_kuo](https://community.ragic.com/u/jeff_kuo)\ **Replies:** 2\ **Last updated:** [April 13, 2023, 9:29am UTC](https://community.ragic.com/t/about-the-support-category/13 "2023-04-13T09:29:35Z")
Need help designing your Ragic application? Here’s where you post! --- ## [No Healthy Upstream! Ragic Outage](https://community.ragic.com/t/no-healthy-upstream-ragic-outage/20113)
**Author:** [@rlegris](https://community.ragic.com/u/rlegris)\ **Replies:** 5\ **Last updated:** [October 12, 2026, 2:59am UTC](https://community.ragic.com/t/no-healthy-upstream-ragic-outage/20113 "2026-10-12T02:59:46Z")
I cannot log in to any of my Ragic Accounts on na4 or na5 This has been going on for over an hour that i know of. I finally was able to get to a login screen, and then it said my usename/password was wrong. (it isn’t) … --- ## [How to hide section titles on a public form?](https://community.ragic.com/t/how-to-hide-section-titles-on-a-public-form/20062)
**Author:** [@BuddysFriendBrian](https://community.ragic.com/u/BuddysFriendBrian)\ **Replies:** 3\ **Last updated:** [September 15, 2026, 3:13am UTC](https://community.ragic.com/t/how-to-hide-section-titles-on-a-public-form/20062 "2026-09-15T03:13:38Z")
Using the Animal Shelter Management template, made the Adoptions form public but changed Everyone access rights and then removed Everyone field rights to the fields that they should not see, but I can’t change whether th… --- ## [NEEDS SUPPORT - CRITICAL ACCOUNT SHOWS SUSPENDED](https://community.ragic.com/t/needs-support-critical-account-shows-suspended/20063)
**Author:** [@m.modhayan](https://community.ragic.com/u/m.modhayan)\ **Replies:** 5\ **Last updated:** [September 13, 2026, 12:46pm UTC](https://community.ragic.com/t/needs-support-critical-account-shows-suspended/20063 "2026-09-13T12:46:46Z")
Dear Support Team, Our Accounts shows suspended for all accounts, Kindly we seek your support to resolve the issue. @bilal.khan @fabio @Angie @support --- ## [reorder the list](https://community.ragic.com/t/reorder-the-list/20058)
**Author:** [@Mydatahub](https://community.ragic.com/u/Mydatahub)\ **Replies:** 2\ **Last updated:** [September 11, 2026, 8:00am UTC](https://community.ragic.com/t/reorder-the-list/20058 "2026-09-11T08:00:17Z")
Hi, Just wondering if there is any way I can move file up or down under the same tab? --- ## [NA4 server down?](https://community.ragic.com/t/na4-server-down/20013)
**Author:** [@rlegris](https://community.ragic.com/u/rlegris)\ **Replies:** 3\ **Last updated:** [September 1, 2026, 9:22am UTC](https://community.ragic.com/t/na4-server-down/20013 "2026-09-01T09:22:25Z")
None of my accounts are loading. I just get a blank page, and the browser icon spinning. It’s going on 5 hours now. --- ## [How to add the "Secion"](https://community.ragic.com/t/how-to-add-the-secion/20007)
**Author:** [@Mydatahub](https://community.ragic.com/u/Mydatahub)\ **Replies:** 1\ **Last updated:** [September 1, 2026, 2:56am UTC](https://community.ragic.com/t/how-to-add-the-secion/20007 "2026-09-01T02:56:21Z")
I know this is dump questions but wanted to know how to create the “section” (not description field) with round corner like the image below. Never seen there is a “Section Tab” I can add from the left panel: Thanks f… --- ## [embedded form for data collection - get back to same record across logins](https://community.ragic.com/t/embedded-form-for-data-collection-get-back-to-same-record-across-logins/19188)
**Author:** [@audun.eriksen](https://community.ragic.com/u/audun.eriksen)\ **Replies:** 3\ **Last updated:** [August 27, 2026, 8:45am UTC](https://community.ragic.com/t/embedded-form-for-data-collection-get-back-to-same-record-across-logins/19188 "2026-08-27T08:45:28Z")
When using the embedded form for data collection I would like to enable the user to continue working on the same form (record) after logging out and back in again. I need some kind of search function or way for the user … --- ## [Subtable issue](https://community.ragic.com/t/subtable-issue/19993)
**Author:** [@Mydatahub](https://community.ragic.com/u/Mydatahub)\ **Replies:** 1\ **Last updated:** [August 24, 2026, 3:56am UTC](https://community.ragic.com/t/subtable-issue/19993 "2026-08-24T03:56:36Z")
The first entry of the subtotal can be a “loaded” field only or it has to be “linked” field? I have the linked filed in the main table and wanted to bring the info from the origin subtable but when it’s loaded field the … --- ## [Merge info from two fields on sheet](https://community.ragic.com/t/merge-info-from-two-fields-on-sheet/19944)
**Author:** [@scott.allen](https://community.ragic.com/u/scott.allen)\ **Replies:** 9\ **Last updated:** [August 13, 2026, 3:28am UTC](https://community.ragic.com/t/merge-info-from-two-fields-on-sheet/19944 "2026-08-13T03:28:30Z")
Easy question. I have a first name field (B1) and last name field (C1). I’m trying to merge the results in a Full Name field with formula B1 + “ “ = C1. However, nothing populates in the field. Need help!! --- ## [Recalculating Formulas in target entry from New Sheet from Subtable](https://community.ragic.com/t/recalculating-formulas-in-target-entry-from-new-sheet-from-subtable/19880)
**Author:** [@brandon1](https://community.ragic.com/u/brandon1)\ **Replies:** 2\ **Last updated:** [July 21, 2026, 8:35am UTC](https://community.ragic.com/t/recalculating-formulas-in-target-entry-from-new-sheet-from-subtable/19880 "2026-07-21T08:35:27Z")
Hi I’ve created a new sheet using “New sheet from subtable”, the target sheet has a field which requires to be calculated each time a new entry is created. Can I set to recalculate formulas in each entry when it is creat… --- ## [AI Image Settings and Mobile Device Scanning](https://community.ragic.com/t/ai-image-settings-and-mobile-device-scanning/19694)
**Author:** [@pax](https://community.ragic.com/u/pax)\ **Replies:** 7\ **Last updated:** [July 13, 2026, 9:25am UTC](https://community.ragic.com/t/ai-image-settings-and-mobile-device-scanning/19694 "2026-07-13T09:25:05Z")
I noticed from the Ragic design guide that there should be an AI Settings tab next to the Access Rights tab in the design editor. I can’t see that anywhere on my sheets. Do I need to activate it somehow? Can I use the A… --- ## [Values turn to empty after using formula or action button](https://community.ragic.com/t/values-turn-to-empty-after-using-formula-or-action-button/19840)
**Author:** [@batoctoy321](https://community.ragic.com/u/batoctoy321)\ **Replies:** 1\ **Last updated:** [July 8, 2026, 6:09am UTC](https://community.ragic.com/t/values-turn-to-empty-after-using-formula-or-action-button/19840 "2026-07-08T06:09:11Z")
The field values on an existing records vanish or empty after applying “Apply all formulas on this sheet to all saved records” and using action button like “Convert Records” or a JS Workflow. Is there any why this is hap… --- ## [Cascaded selections between a regular selection field and a subtable selection field](https://community.ragic.com/t/cascaded-selections-between-a-regular-selection-field-and-a-subtable-selection-field/19698)
**Author:** [@pax](https://community.ragic.com/u/pax)\ **Replies:** 6\ **Last updated:** [June 22, 2026, 1:55pm UTC](https://community.ragic.com/t/cascaded-selections-between-a-regular-selection-field-and-a-subtable-selection-field/19698 "2026-06-22T13:55:19Z")
I am trying to set cascaded selections between a regular selection field (Product Category in the image below) and a selection field on a subtable (Spec Name in the image below). Unfortunately, it seems this is not suppo… --- ## [Translate Formula](https://community.ragic.com/t/translate-formula/19706)
**Author:** [@pax](https://community.ragic.com/u/pax)\ **Replies:** 1\ **Last updated:** [June 8, 2026, 9:41am UTC](https://community.ragic.com/t/translate-formula/19706 "2026-06-08T09:41:26Z")
translate(A1,english) - Translates text string A1 into English using Google translate Any plans for a formula like this? Or any workaround suggested to accomplish this? --- ## [Question about... Last Update Date](https://community.ragic.com/t/question-about-last-update-date/16500)
**Author:** [@kanefranco](https://community.ragic.com/u/kanefranco)\ **Replies:** 8\ **Last updated:** [June 8, 2026, 12:54am UTC](https://community.ragic.com/t/question-about-last-update-date/16500 "2026-06-08T00:54:00Z")
Hi, I have not tested this as yet for myself, and was wandering…, "Does the system field Last Update Date always have a value? In other words, if a record was never opened after being initially created, would the Last … --- ## [Any Formula for File Upload Time?](https://community.ragic.com/t/any-formula-for-file-upload-time/19693)
**Author:** [@pax](https://community.ragic.com/u/pax)\ **Replies:** 1\ **Last updated:** [June 4, 2026, 5:08am UTC](https://community.ragic.com/t/any-formula-for-file-upload-time/19693 "2026-06-04T05:08:24Z")
Is there any way (using conditional formatting or otherwise) to compare a file upload date to the record’s last modified date? Basically I would like a way to check if a file was uploaded the last time a record was saved… --- ## [send email from jscript](https://community.ragic.com/t/send-email-from-jscript/13433)
**Author:** [@user1226](https://community.ragic.com/u/user1226)\ **Replies:** 3\ **Last updated:** [June 2, 2026, 9:47am UTC](https://community.ragic.com/t/send-email-from-jscript/13433 "2026-06-02T09:47:10Z")
The instructions for crafting email code are here: Javascript Workflow Engine . But what is meant by ‘Acme, Inc.’, //displayed from title, in the instructions? IOW, what is displayed from in relation to an email? Wha… --- ## [Download Attachements](https://community.ragic.com/t/download-attachements/19518)
**Author:** [@santie](https://community.ragic.com/u/santie)\ **Replies:** 1\ **Last updated:** [April 30, 2026, 4:09pm UTC](https://community.ragic.com/t/download-attachements/19518 "2026-04-30T16:09:51Z")
On a listing page, I want users to have the rights to export the attachments from a specific field in the form based on a filter. As SYSAdmin, I have the rights to do so. But I’ve checked and none of my normal users… --- ## [Use Name case for data entry](https://community.ragic.com/t/use-name-case-for-data-entry/7445)
**Author:** [@Lonebaggie](https://community.ragic.com/u/Lonebaggie)\ **Replies:** 2\ **Last updated:** [April 23, 2026, 1:33am UTC](https://community.ragic.com/t/use-name-case-for-data-entry/7445 "2026-04-23T01:33:53Z")
I have a small name and address database. Most of the fields are free text. I would like to use name case so all the names are correctly capitalised when entered manually . I notice the formula supports PROPER() , how d… --- ## [Application for Abrohlos Islanda](https://community.ragic.com/t/application-for-abrohlos-islanda/19485)
**Author:** [@jasminemm](https://community.ragic.com/u/jasminemm)\ **Replies:** 1\ **Last updated:** [April 21, 2026, 6:10am UTC](https://community.ragic.com/t/application-for-abrohlos-islanda/19485 "2026-04-21T06:10:40Z")
Hello, I need help to apply for Application to enter an stay at the Abrohlos island asap please --- ## [How do I create a simple listing report show selected fields from a filtered database](https://community.ragic.com/t/how-do-i-create-a-simple-listing-report-show-selected-fields-from-a-filtered-database/19481)
**Author:** [@john8](https://community.ragic.com/u/john8)\ **Replies:** 1\ **Last updated:** [April 20, 2026, 6:24am UTC](https://community.ragic.com/t/how-do-i-create-a-simple-listing-report-show-selected-fields-from-a-filtered-database/19481 "2026-04-20T06:24:28Z")
Printing a simple report listing selected fields from a filtered sheet --- ## [How to paste multiple row in subtable](https://community.ragic.com/t/how-to-paste-multiple-row-in-subtable/19471)
**Author:** [@william.ong](https://community.ragic.com/u/william.ong)\ **Replies:** 1\ **Last updated:** [April 20, 2026, 6:02am UTC](https://community.ragic.com/t/how-to-paste-multiple-row-in-subtable/19471 "2026-04-20T06:02:43Z")
How to paste multiple row data from google sheet to ragic subtable? --- ## [Ragic entry URL - Mobile App Uasers](https://community.ragic.com/t/ragic-entry-url-mobile-app-uasers/19360)
**Author:** [@santie](https://community.ragic.com/u/santie)\ **Replies:** 1\ **Last updated:** [March 30, 2026, 2:40am UTC](https://community.ragic.com/t/ragic-entry-url-mobile-app-uasers/19360 "2026-03-30T02:40:50Z")
I have a sheet and each entry generates a URL to the specific entry. However, when the link is shared to the mobile users, it keeps taking them to the web interface on their mobile apps which is very impractical. I’ve ti… --- ## [Javascript in free tier?](https://community.ragic.com/t/javascript-in-free-tier/19337)
**Author:** [@greg2](https://community.ragic.com/u/greg2)\ **Replies:** 1\ **Last updated:** [March 24, 2026, 2:11am UTC](https://community.ragic.com/t/javascript-in-free-tier/19337 "2026-03-24T02:11:30Z")
I’m trying to use ChatGPT to code some Javascript to rename all images from field data, and export. Code looks sensible (what do I know?) but I can’t figure out where and how to put it in Ragic so there’s a button on a f… --- ## [AI Agent](https://community.ragic.com/t/ai-agent/19310)
**Author:** [@cm1](https://community.ragic.com/u/cm1)\ **Replies:** 1\ **Last updated:** [March 20, 2026, 2:49am UTC](https://community.ragic.com/t/ai-agent/19310 "2026-03-20T02:49:47Z")
Really excited about the new AI as I use it with another application for our small office. I made an agent that should send an email when our desk manager enters a record. AI is :Upon creation or update of any record in … --- ## [Bar chart with two y axes](https://community.ragic.com/t/bar-chart-with-two-y-axes/18958)
**Author:** [@russell](https://community.ragic.com/u/russell)\ **Replies:** 5\ **Last updated:** [March 11, 2026, 10:00am UTC](https://community.ragic.com/t/bar-chart-with-two-y-axes/18958 "2026-03-11T10:00:05Z")
Hi - can you tell me how I can create a bar chart with two y axes, e.g. no. of sales and sale value by sale channel. Thanks --- ## [Action buton help](https://community.ragic.com/t/action-buton-help/19196)
**Author:** [@curabaysevket](https://community.ragic.com/u/curabaysevket)\ **Replies:** 3\ **Last updated:** [March 6, 2026, 10:23am UTC](https://community.ragic.com/t/action-buton-help/19196 "2026-03-06T10:23:45Z")
I have created a URL with formulas in a section. When I click on this section, a page opens. I want to turn it into a button. How do I do this? --- ## [Soliciting Signatures into a Sub-table](https://community.ragic.com/t/soliciting-signatures-into-a-sub-table/19115)
**Author:** [@chad.green](https://community.ragic.com/u/chad.green)\ **Replies:** 8\ **Last updated:** [February 23, 2026, 2:12am UTC](https://community.ragic.com/t/soliciting-signatures-into-a-sub-table/19115 "2026-02-23T02:12:14Z")
Need a public (EVERYONE) sign-in form where users select a company from a drop-down menu, and then sign their signature against employee list of names that exist in a sub-table on another sheet. We do not want to duplica… --- ## [想請問搜尋有沒有辦法指定欄位](https://community.ragic.com/t/topic/18862)
**Author:** [@charlie.chen](https://community.ragic.com/u/charlie.chen)\ **Replies:** 3\ **Last updated:** [January 13, 2026, 2:44am UTC](https://community.ragic.com/t/topic/18862 "2026-01-13T02:44:02Z")
各位大大好，想請問有沒有辦法讓子表格的搜尋功能，指搜尋特定欄位呢。 像我附圖這樣，我希望只有規格裡面有68的會顯示出來，不然有時候沒注意就會選錯XD 謝謝！ [Next page](https://community.ragic.com/c/support/5.md?page=1)